Face Covering FAQ

Why are face coverings required?

We know that face coverings work to help prevent the spread of COVID-19. The Center for Disease Control praise masks as a simple barrier to help prevent respiratory droplets from traveling into the air and onto other people when the person wearing the mask coughs, sneezes, talks, or raises their voice. Masks are particularly important indoors as well as outdoors when social distancing of 6 feet or longer cannot be maintained.

Until we have a treatment proven effective or a vaccine widely available, it’s important for us all to continue taking the precautions we can, including washing hands regularly, staying isolated at home when we’re ill, social distancing, and wearing face coverings.

Who supports the face covering requirement?

Our local health care leaders and public health experts—including those at the Utah Department of Health—agree that face coverings are essential to controlling this pandemic. Business, community, and faith leaders—including the Church of Jesus Christ of Latter-day Saints— support the use of face coverings.

Are face coverings effective?

Yes, wearing a face covering correctly is one of the easiest ways we can help our local businesses, high-risk population, and our community as whole. At least two recent peer reviewed studies confirmed the effectiveness of face coverings reducing the COVID-19 transmission risk by 75%-82%:

  • study conducted by a team of scientists in Hong Kong found the rate of non-contact transmission dropped by as much as 75% when masks were used.
  • In another study published by the Lancet, transmission of COVID-19 without a face covering or respirator (like an N95 mask) was 17.4%, while that fell to 3.1% with a covering worn, reducing the risk by 82%. 

How do you wear a face covering correctly?

Wear your face covering comfortably snug over your nose AND mouth, with no rips or tears.

The CDC recommends the use of any face covering that prevents the spread of respiratory secretions, an N-95 or professionally made mask is not essential; you can make an effective cloth face covering from a variety of items likely around your home. The CDC has some ideas for both sewn and non-sewn face coverings from common items.

How to wash a face covering?

Masks are an additional step to help slow the spread of COVID-19 when combined with every day preventive actions and social distancing in public settings.

Masks should be washed regularly. It is important to always remove masks correctly and wash your hands after handling or touching a used mask.

View steps on how to clean your face covering.

Who do face coverings help protect?

Your face covering protects others; their face covering protects you. Even if you’re not in a high risk category, someone you love or are near could be.

Face coverings are the responsible, safe thing to wear when you leave home—just like seat belts are the responsible, safe thing to wear when you are driving. Going out in public without a face covering is like driving drunk; even if you don’t hurt yourself, you’re putting other people’s lives at risk.

What situations REQUIRE face coverings?

Face coverings are required within all indoor setting in Utah County, and outdoors, when physical distancing of at least six feet from any other individual who does not dwell in the same household is not possible, reasonable, or prudent.

This includes while waiting outside or inside retail and other public locations, including bars and restaurants until seated.

Headed out the door? Check: keys, wallet/purse, phone, and face covering!

What situations DO NOT require face coverings?

Face coverings are not required:

  • Children under 2 years of age.
  • An individual with a medical condition, mental health condition, or disability that prevents the wearing of a face covering
  • An individual engaged in an activity where the ability to see the mouth is essential for communication with others, or who is communicating with an individual who is deaf or hard of hearing
  • An individual for whom wearing a face covering would create a risk to the individual related to the individual’s work or activity, as determined by local, state, or federal regulators or workplace safety guidelines
  • An individual who is obtaining a service involving the nose or face when temporary removal of the face covering is necessary to perform or obtain the service
  • An individual who is seated at a restaurant or other establishment that offers food or beverage service, while the individual is eating or drinking
  • An individual who is purchasing a product or receiving services that requires identification may briefly remove a face covering, as necessary, so that a retailer or service provider can verify identity
  • An individual engaging in work where the individual is alone in an indoor establishment or facility
  • An individual engaging in strenuous physical activity where circumstances are not reasonably conducive to wearing a face covering, such as swimming, running, etc.
  • An individual who otherwise qualifies for an exemption under State Health Order 2020-11 (1), or any other state or federal exemption regarding face coverings.

(1) This Order does not supersede State Health Order 2020-11, or any amendments thereto, regarding face coverings in schools.

*It is impossible to account for every potential exception, so we ask Utah County residents and visitors to use common sense and practice common decency when interpreting and applying the requirement to their public activities.

Can I wear a face shield instead of a face covering?

You may wear a transparent, plastic face shield in addition to your cloth face covering but a plastic face shield is not an adequate replacement for a snug, well-fitted face covering.

The CDC says, “It is not known if face shields provide any benefit as source control to protect others from the spray of respiratory particles. CDC does not recommend use of face shields for normal everyday activities or as a substitute for cloth face coverings.”

Are face masks with valves recommended?

The purpose of masks is to keep respiratory droplets from reaching others to aid with source control. However, masks with one-way valves or vents allow air to be exhaled through a hole in the material, which can result in expelled respiratory droplets that can reach others.  This type of mask does not prevent the person wearing the mask from transmitting COVID-19 to others. Therefore, CDC does not recommend using masks for source control if they have an exhalation valve or vent.

Are children required to wear a face covering?

Yes, according to the Utah Department of Health, children 2 and older should wear a face covering in public when social distancing is not easily and consistently maintained.

We understand children may frequently remove their face covering, and we are not asking for or expecting perfection. We ask parents and caregivers to do their best to protect their children and others around them by doing the best you can to keep a face covering on your children when in whatever circumstance warrants a face covering.

Do employees of nonpublic businesses need to wear face coverings?

Employees of all businesses should wear face coverings when they cannot easily and consistently maintain social distance of at least 6 feet from their coworkers.

For example, it is not necessary to wear a face covering when you are alone in your private office, but you should wear one when riding an elevator with coworkers, when visiting the break room and others may be present, etc.

Do I have to wear a specific type of face covering?

No, though face shields and masks with exhalation valves are not recommended as replacements for a cloth face covering (see questions above), as shields and valves may not adequately prevent your respiratory droplets from entering the environment and affecting others.

The CDC recommends the use of any face covering that prevents the spread of respiratory droplets; an N-95 or professionally made mask is not necessary.

You can make an effective cloth face covering from a variety of items likely around your home. The CDC has some ideas for both sewn and non-sewn face coverings from common items.

Do I have to wear a face covering if I have a breathing-related medical condition?

People with health conditions exacerbated by a face covering are not required to wear one. People with such conditions, however, are at higher risk for serious complications of COVID and should therefore limit their time away from home and around other people.

Please do not contact or visit your health care provider solely to request documentation of a breathing-related health condition.

Do I have to wear a face covering while receiving a personal service?

You do not have to wear a face covering in circumstances not reasonably conducive to wearing one, and we ask that you use common sense in interpreting the requirement and this exception.

Common sense says that receiving a personal service to the face, such as a lip wax or beard trim, is not “reasonably conducive” to wearing a face covering, but that you could wear a face covering while receiving leg waxing services or while waiting for your appointment.

Please apply similar logic across all potential personal services.

If I know I have COVID antibodies, do I still need to wear a face covering?


People with antibodies to COVID are not necessarily immune to the disease and could still be infected. Therefore, if you receive a positive antibody test, you still need to:

  • practice good social distancing and stay at least 6 feet away from people outside your household;
  • wear a face covering when social distancing is difficult; and
  • quarantine and watch for symptoms for 14 days if you are exposed to someone with COVID

If you have a positive antibody test, you should also receive a PCR test to determine if you are actively infected with COVID and need to isolate until well.

What if I don’t have or can’t afford a face covering?

The CDC recommends the use of any face covering that prevents the spread of respiratory droplets; an N-95 or professionally made mask is not necessary.

You can make an effective cloth face covering from a variety of items likely around your home. The CDC has some ideas for both sewn and non-sewn face coverings from common items.

Are businesses required to enforce face coverings in their establishment?

Yes, businesses should ensure employees and patrons are wearing a face covering in their establishment.

Employees should handle the face covering requirement just like they handle other health requirements and public-decency expectations in their establishments, such as “No shirt, no shoes, no service.”

Posting signage is an easy, effective way for business owners and operators to remind customers of the requirement. Signage is available on our COVID-19 “Print Materials” page.

What is the penalty for not complying?

We will enforce the face covering requirement primarily through education.

The Utah County Health Department will follow up, as appropriate, on reports submitted through our public reporting form.

Should I report a business that is not enforcing face coverings?

If you encounter a business not enforcing the face covering requirement, the first thing you should do is politely ask them to begin doing so.

If that is ineffective, you may report a noncompliant public business in Utah County by calling 801-851-HELP (4357) Monday through Friday from 10:00 am to 3:00 pm, or online anytime through our public reporting form.

How long will this requirement be in effect?

Currently, face coverings are required while Utah County is under the HIGH level of transmission under Utah’s COVID-19 Transmission Index .This mandate will stay in place until we fall below the HIGH level. Requirements for Utah County to move to a lower transmission level include <13% 7-day average percent positivity COVID-19 case rate, a 14-day case rate below 324 per 100k, and a total statewide ICU utilization <72% AND <15% COVID-19 ICU utilization.